At WebShopPakket, we make it a principle to keep customer satisfaction at the highest level and build a transparent business relationship. To protect your rights and clarify the processes regarding our SaaS-based e-commerce software and the services we offer to help your business grow in the digital world, we present our refund and cancellation terms below.

1. 14-Day Free Trial Period

To let you comfortably test whether our system is suitable for your business, we offer all new users a 14-day free trial period. During this process, you make no payments, and no credit card information is required. Throughout the trial period, you can explore all the features of the platform and make a decision without any commitment.

2. Subscription Cancellation and Termination Conditions

When you transition to an active subscription plan, you have the right to cancel our service at any time. If you proceed with the cancellation:

* Your subscription remains active until the end of your current billing period.

* No automatic charges will be made to your card for future periods.

* Once the service period is completed, your system access is suspended, but your data is securely retained subject to legal retention periods.

3. Refund Policy

Due to the digital nature of SaaS (Software as a Service) infrastructure and immediately accessible server resources, cash or card refunds are not provided as a rule for prepaid periodic subscription fees. However, exceptional situations are handled as follows:

* Technical Interruptions and Server Errors: In the event of prolonged and unresolved critical infrastructure failures caused by WebShopPakket, a pro-rata refund will be evaluated based on the percentage of days the service could not be utilized.

* Incorrect/Double Charge: In case of incorrect billing resulting from duplicate charges or system errors, the situation will be investigated, and the relevant amount will be refunded to the payment method used within a maximum of 7 business days.

4. Custom Development and Extra Services

Custom software developments, special design works, third-party integrations, or special consultancy services requested outside of our ready-made packages are excluded from the refund scope from the moment they are initiated, as project-specific resources are allocated.

5. Support and Contact

You can contact our support team at any time for any questions you may have regarding our refund, cancellation, or billing processes. We are happy to assist you and manage the process transparently.